Before reporting your outage
- Safely check your breakers to see whether any have tripped
- This may help you avoid a fee on your bill if you report an outage, but the problem isn't with our equipment. There may not be time after you report an outage to call us back to cancel and avoid the fee
- Check to see if your neighbors are out, if it's safe to do so
To report an outage or hear an updated estimate
- Call 888-866-7456
- Select option 1
- You can hear updated restoration estimates
Report electric utility equipment hazards
- Call 888-866-7456
- Select option 2
You may be able to report your outage in the automated system (quicker) or you can select to wait for an agent.
The automated system will provide updates on outages, when available, while you're waiting for an agent.
If you reported a new outage, wait at least 30 minutes before calling back for an updated restoration estimate. We provide our best available estimates for when power will be restored. All estimates are subject to change.