When storms are in forecast
- Avoid using landline phones if lightning is in your area, sticking with mobile or cordless phones instead.
- Unplug sensitive devices (like computers) if lightning is nearing your area.
- Teach everyone in your home to stay far away from any downed power lines, even if power is out in the area.
- Call 911 if there's an immediate threat to public safety, then call us at 888-866-7456.
- Do not enter flooded areas if power lines may be down.
- Run your portable generator outside and well away from any buildings - and know why you should only power specific appliances (not your entire home or business) with one.
Medical equipment
Confirm your on-site backup capabilities or your other alternatives if someone in your home depends on powered medical equipment.
Kids
You also may want to consider discussing with your children, in advance, what a power outage means, particularly after dark.
Damage to your property
Repairs must be made to a damaged structure or damaged electrical equipment on the house before power can be restored.
Customers may need to hire electricians to make these repairs and city inspections may be required.
Generator Safey
- Always run generators outdoors. Never use them inside—not even in your garage. Gasoline-powered generators give off deadly carbon monoxide fumes.
- Never connect a generator directly to your home’s wiring. This can cause electricity to back feed into power lines, putting TNMP crews and your neighbors at risk.
- Plug appliances directly into the generator with heavy-duty, grounded extension cords. Check cords for any fraying or wear.
- Follow the manufacturer’s instructions for proper operation and grounding.
- Don’t overload your generator. Stick to the recommended wattage and only run what’s necessary.
- Turn your generator off when sleeping or leaving home to reduce fire hazards.
- When in doubt, ask a pro. If you’re unsure about using your generator, contact the manufacturer or a licensed electrician.