Preparing Your Family & Home

When storms are in forecast

Avoid using landline phones if lightning is in your area, sticking with mobile or cordless phones instead.
Unplug sensitive devices (like computers) if lightning is nearing your area.
Teach everyone in your home to stay far away from any downed power lines, even if power is out in the area.
Call 911 if there's an immediate threat to public safety, then call us at 888-866-7456.
Do not enter flooded areas if power lines may be down.
Run your portable generator outside and well away from any buildings - and know why you should only power specific appliances (not your entire home or business) with one.

Confirm your on-site backup capabilities or your other alternatives if someone in your home depends on powered medical equipment.

You also may want to consider discussing with your children, in advance, what a power outage means, particularly after dark.

Repairs must be made to a damaged structure or damaged electrical equipment on the house before power can be restored.

Customers may need to hire electricians to make these repairs and city inspections may be required.