Cancel an Outage Report

It may be too late to avoid a fee if you report an outage and find out after calling that the issue wasn't with TNMP equipment.

You can try, though, by:

1. Calling 888-866-7456
2. Going through the outage-reporting steps again, if prompted.
3. Waiting and listening for the option to speak to an agent.

The agent can notify operations that you wish to cancel, but the agent won't have information about whether it was in time to avoid a fee.

Using the automated system

If you reported the outage via our automated system on your original call, the system may provide an initial estimate and then ask if you want to cancel the outage.

You can follow those prompts to enter the cancellation request, but the system won’t be able to tell you if it was in time to avoid a fee.