Billing Disputes for REPs

For Customers

How customers can dispute billing or meter reads
 

For Retail Providers To Submit

Billing Dispute Worksheet

Download optional Excel spreadsheet

What Happens Next?

  1. You will be sent an e-mailed copy of the billing dispute you just submitted.
  2. We will reply to the billing dispute you submitted within 1 business day.
    1. We will advise whether we have been able to identify a resolution.
    2. If not, we'll advise you of the next steps we're taking.

Call us at 800-738-5579 (8 a.m.-5 p.m.) if you haven't heard back from us within 1 business day.