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CONTACTS

TNMP has moved to its new office in Lewisville, Texas. Some of our contact and fax numbers have changed. Please update your records accordingly.

Retail Delivery Service Agreement Contact:
REP Liaison Manager - Allan Burke - 972-420-4189 ext. 4131

Billing Contact:
REP Liaison Representative - TNMP Billing Group - 800-738-5579
Credit and Collections - 800-738-5579

IDR Contact:
Transaction Analyst - Pam Coleman - 972-420-4189 ext. 4107
Transaction Analyst - Kelly Gilbert - 903-364-5401

EDI Contact:
REP Liaison Representative - 800-738-5579

Critical Care Eligibility Contact:
Primary - Debbie Fielding - 972-420-4189 ext. 4106; FAX  972-420-7628
Secondary - Mayra Hockaday - 972-420-4189 ext. 4110; FAX 972-420-7628

New Customer Issues Contact (including construction):
REP Liaison Representative - 800-738-5579

Power Outage Contact:
For all offices call - 888-866-7456

Other REP Liaison Contacts:
REP Liaison Manager - Allan Burke - 972-420-4189 ext. 4131

The REP Liaison group (800-738-5579) can also be contacted to handle the following issues:
SafetyNet safetynet@tnpe.com
Fee Disputes and Formal Disputes dispute@tnmp.com
Historical Usage loa@tnmp.com

Industrial Contact:

Industrial Account Representative - Evans Spanos - 972-420-4189 ext. 4129
Director, Regional Engineering - North/West - Allen Aars - 972-420-4189 ext. 4105
Director, Regional Engineering - South - Mike Grider - 409-948-8451 ext. 249 or 281-386-7665
Director, Regional Engineering - Systems Operations Center - Rex McDaniel - 281-337-6589 ext. 102
Metering Supervisor - Sam Woolard 409-948-8451